Last Updated: May 2026

1. Introduction

This Privacy Policy explains how Tapiie collects, uses, stores, processes, and protects personal information.

By creating an account or using Tapiie products or services, users acknowledge that they have read and understood this Privacy Policy.

2. Information We Collect

Tapiie may collect and process:

• Names

• Dates of birth

• Profile information

• Medical information

• Allergy information

• Medication details

• Emergency contacts

• Uploaded documents

• Account credentials

• Email addresses

• Phone numbers

• Device information

• Browser information

• IP addresses

• Access logs

• Usage activity

• Communication preferences

• Notification history

• QR/NFC interaction records

• Location information where permission is granted

3. How Information Is Used

Information may be used for:

• Operating the platform

• Managing accounts

• Delivering notifications

• Providing requested features

• Security monitoring

• Fraud prevention

• Safeguarding

• Improving services

• Customer support

• Analytics

• Service administration

• Legal compliance

4. Privacy Standards

Tapiie is designed using privacy and data protection principles aligned with:

• UK GDPR

• EU GDPR

including principles relating to:

• Data minimisation

• Transparency

• Accountability

• Security

• User control

Additional privacy rights may apply depending on the user’s country, state, or region.

5. International Transfers

Information may be securely processed, transmitted, or stored in countries outside the user’s country or region where necessary for platform operation.

This may include processing by:

• Hosting providers

• Cloud infrastructure providers

• Email providers

• SMS providers

• Analytics providers

• Technical service providers

• Customer support providers

6. Data Security

Tapiie takes reasonable technical and organisational measures designed to help protect personal information against:

• Unauthorised access

• Disclosure

• Alteration

• Misuse

• Destruction

However, no online platform, internet transmission method, cloud environment, software platform, or electronic storage system can ever be guaranteed completely secure or uninterrupted.

7. Account Security Responsibilities

Users are responsible for maintaining the confidentiality and security of:

• Passwords

• Devices

• Authentication methods

• Account access

Tapiie shall not be responsible for unauthorised access caused by:

• Weak passwords

• Shared credentials

• Phishing attacks

• Malware

• Device compromise

• User negligence

8. Profiles Managed for Other People

Users creating or managing profiles on behalf of another person confirm that they have appropriate authority, consent, parental responsibility, legal authority, or lawful basis to do so.

9. Third-Party Providers

Tapiie may use trusted third-party providers to assist with:

• Hosting

• Infrastructure

• Notifications

• Analytics

• Payments

• Communications

• Security

• Fraud prevention

• Operational services

Such providers may process information on Tapiie’s behalf under appropriate safeguards.

10. Sale of Data

Tapiie does not sell personal medical information to third parties.

11. Notifications and Logs

Certain features may generate:

• Emails

• SMS alerts

• Access logs

• Device activity records

• Profile access events

• Notification history

for operational, security, safeguarding, and fraud prevention purposes.

12. Location Information

Optional location-sharing functionality depends entirely on permissions granted by the scanning device, browser, operating system, or user.

Location information may be unavailable, inaccurate, delayed, approximate, or denied entirely.

13. Data Retention

Tapiie may retain certain:

• Technical records

• Transactional records

• Audit logs

• Security records

• Backup data

for legitimate business, safeguarding, legal, fraud prevention, dispute resolution, regulatory, or operational purposes even after account closure or deletion requests where permitted or required by law.

14. User Rights

Subject to applicable law, users may request:

• Access to personal information

• Correction of information

• Export of information

• Restriction of processing

• Deletion of information

Requests may be subject to legal obligations, safeguarding obligations, fraud prevention measures, dispute resolution requirements, backup retention periods, and operational necessities.

15. Children and Dependants

Where profiles are created for children or dependants, the account creator confirms that they have the necessary authority and consent required under applicable laws.

16. Changes to This Policy

Tapiie may update this Privacy Policy periodically.

Continued use of the platform following updates constitutes acceptance of the updated Privacy Policy.

17. Contact

For privacy requests or enquiries, please contact:

MyMedicalSupport UK Ltd
82a James Carter Road
Mildenhall
Bury St. Edmunds
England
IP28 7DE

Email: info@wearmeditech.com